Privacy policy

Privacy & Cookie Policy

Introduction

At Lalamour we respect the privacy of everyone who visits or shops via our webshop. When you use our website or place an order you share personal data with us. We handle this information with care and process it in accordance with applicable Dutch and European privacy laws, including the General Data Protection Regulation (GDPR).

This Privacy & Cookie Policy explains in a clear and transparent way how we collect, use and protect your personal data when you use our webshop and related services.

Lalamour BV. is responsible for the processing of your personal data and acts as the data controller.

Lalamour BV.

Gessel 7

3454 MZ De Meern

The Netherlands

E-mail: info@lalamour.nl

Personal data

When you place an order or interact with our webshop, we process personal data that is necessary to provide our services. This may include your name, billing and shipping address, e-mail address, telephone number, payment details and information related to your orders, returns and communication with our customer service.

When you browse our website, we may also collect technical information such as your IP address, device type and browsing behaviour through cookies and similar technologies.

Why we use your data

We use your personal data to process and deliver orders, handle payments and refunds and keep you informed about your purchase. Your data is also used to provide customer support, improve our webshop and services, prevent fraud and comply with legal and administrative obligations.

If you have given your consent we may use your data to send newsletters, updates about new collections or personalised marketing communications. You can unsubscribe or withdraw your consent at any time.

Legal basis

Your personal data is processed only when there is a valid legal basis. This includes processing that is necessary for the performance of a contract, required by law, based on your consent or justified by our legitimate business interests, such as improving our services, ensuring website security and preventing misuse.

Sharing your data

Your information is shared only with parties that help us operate our webshop and fulfil our services. These parties process personal data on our behalf and only according to our instructions.

This includes our e-commerce platform Shopify, payment provider Mollie, shipping partner DHL, fulfilment partner Hartevelt, e-mail and marketing platform Klaviyo also analytics and advertising partners such as Google, Meta (Facebook and Instagram) and Pinterest. Where required, data processing agreements apply

International processing

Some of our service providers process data outside the European Economic Area. When this is the case we ensure appropriate safeguards are applied, such as Standard Contractual Clauses approved by the European Commission.

Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access. Our webshop uses secure SSL encryption and access to personal data is limited to authorised persons only.

Data retention

We do not retain personal data longer than necessary. Order and invoice data is stored in accordance with Dutch tax legislation. Customer service correspondence is retained for a limited period after your enquiry has been resolved. Marketing-related data is kept until you unsubscribe or withdraw your consent.

Our webshop uses cookies and similar technologies to ensure the website functions properly to analyse usage and to show relevant content and advertisements. When you first visit our website, you can manage your cookie preferences via the cookie banner. You can also change your cookie settings at any time through your browser.

Online advertising

We use online advertising tools to show Lalamour content and products that are relevant to you. This may be based on how you use our website such as pages you visit or products you view.

If you prefer not to receive interest-based advertising you can manage your preferences

Personal Data

You may contact us at any time if you would like to view change or delete your personal data or if you have questions about how your data is used. In some cases we may be required to retain certain information to comply with legal or administrative obligations.

Requests regarding personal data can be submitted via support@lalamour.nl

We aim to handle requests carefully and in accordance with applicable privacy laws

Questions or concerns

If you have questions or concerns about this Privacy & Cookie Policy or the way we handle personal data please contact us first. We are happy to explain our approach or provide additional information where needed.

If you feel that your data has not been handled correctly you also have the right to contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl

Changes to this policy

This Privacy & Cookie Policy may be updated from time to time to reflect changes in our services or applicable legislation. The most recent version will always be available on our website.

Contact

If you have questions about this Privacy & Cookie Policy or the way we process personal data, please contact:

Lalamour B.V.

E-mail: support@lalamour.nl