Terms of service
General Terms & Conditions
1. Definitions & applicability
These General Terms & Conditions apply to all offers, orders and agreements via the Lalamour webshop. By placing an order, the customer accepts the applicability of these terms.
Any deviation from these General Terms & Conditions is only valid if expressly agreed in writing. Such deviations do not create any rights for future transactions.
Only the Dutch version of these General Terms & Conditions is legally binding. Other language versions are provided for information purposes only. All agreements are governed by Dutch law.
2. The offer
Offers on the Lalamour webshop are subject to availability and may be adjusted or withdrawn by Lalamour. Offers may apply under specific conditions or for a limited period, where applicable.
Product information on the webshop is intended to support customers in making a considered purchase decision. Images serve as a general representation of the products. Differences in colour, material or details may occur due to screen settings, lighting conditions or production characteristics.
Errors, inaccuracies or omissions in offers do not create any obligation for Lalamour.
3. Orders and agreement
The agreement takes effect after the customer places an order via the webshop and the order is confirmed by Lalamour by email. If an ordered product is unavailable the customer will be informed. Any payment already made for the unavailable product will be refunded.
Lalamour reserves the right to refuse or cancel an order if there are reasonable grounds to do so including incorrect information or suspected misuse.
4. Prices and payment
All prices on the webshop are shown in euros and include VAT, unless expressly stated otherwise. Shipping costs are displayed separately during checkout.
Payment must be made immediately using one of the payment methods offered at checkout.
5. Delivery
Orders are shipped to the delivery address provided by the customer.
Lalamour aims to dispatch orders with due care and within a reasonable timeframe. Delivery times are indicative and do not constitute binding deadlines. Delays caused by carriers or external parties do not entitle the customer to compensation. The risk of loss or damage to products transfers to the customer upon delivery.
6. Right of withdrawal
The customer has the right to withdraw from the agreement within 14 days after receiving the order, without stating a reason.During this period, products and packaging must be handled with care. Products may only be tried on to the extent necessary to assess them comparable to fitting in a physical store.
Returned items must be unworn, unwashed, undamaged and provided with original labels and packaging. If returned items do not meet these conditions, Lalamour reserves the right to refuse a refund or apply a reasonable deduction.
7. Returns and refunds
To exercise the right of withdrawal the customer must notify Lalamour within the withdrawal period and return the products in accordance with the instructions provided via the return portal.
Refunds are made using the same payment method as the original transaction. Once the return has been received and approved, the refund will be made within the applicable processing time.
Return shipping costs are the responsibility of the customer, unless stated otherwise
8. Complaints
Complaints regarding products or services should be submitted within a reasonable period after discovery via support@lalamour.nl. Lalamour aims to review complaints carefully and seeks to reach an appropriate solution.
9. Liability
Lalamour accepts no liability for damage resulting from the use of its products. Any liability of Lalamour, its employees or its products for damage of any kind, whether direct or indirect, is excluded. Liability is at all times limited to the purchase price of the product concerned.
Lalamour is not liable for damage resulting from misunderstandings, delays, incorrect transmission of orders or communications caused by the use of the internet or other means of communication, unless such damage is the result of intent or gross negligence on the part of Lalamour.
Lalamour is not liable for damage caused by third parties engaged in the performance of the agreement.
10. Force majeure
In the event of force majeure, Lalamour’s obligations are suspended for the duration of the situation. Force majeure includes, but is not limited to, strikes, technical failures, transport disruptions, import or export restrictions, government measures and natural disasters, whether occurring at Lalamour or its suppliers.
If a force majeure situation continues for more than two months, both parties are entitled to terminate the agreement without any obligation to pay compensation.
11. Privacy
Lalamour respects the privacy of all users of the webshop and handles personal data with care. Personal data is used for the processing of orders. With the customer’s consent personal data may also be used for marketing purposes and maintaining the customer relationship. Personal data will not be shared with third parties, except where necessary for the execution of the order.
12. Intellectual property and disclaimer
The webshop and all of its components including texts, images, designs, logos and other materials, are the property of Lalamour. It is not permitted to copy, store, distribute or otherwise use any part of the webshop without prior written permission, except for personal, non-commercial use.
The information on the webshop is compiled with care. However Lalamour cannot guarantee that all information is complete or accurate at all times. Lalamour reserves the right to amend the content of the webshop without prior notice.
Links to external websites are provided for information purposes only. Lalamour accepts no liability for the content or functioning of such websites.
13. Applicable law and disputes
All agreements and these General Terms & Conditions are governed exclusively by Dutch law, even if the customer resides outside the Netherlands.
Any disputes arising from or related to these General Terms & Conditions shall be submitted to the competent court in the Netherlands unless mandatory consumer law provides otherwise.
14. Amendments
Lalamour reserves the right to amend these General Terms & Conditions. The most recent version will always be available on the webshop.
15. Company details
Lalamour B.V.
Gessel 7
3454 MZ De Meern
The Netherlands
E-mail: support@lalamour.nl
Chamber of Commerce (KvK): 90472713
VAT number: NL865328274B01
EORI number: NL865328274